Demand analysis

Do you have a good understanding of your call demand? Would you like to know in more detail how and where you can improve your coverage plan?

By importing your existing data into Optima predict^tm, Optima Professional Services can analyze your call data to identify the current and expected call demand patterns including:

• Geographic distribution
• Dispatched from details
• Call demand patterns
• Time of day
• Call type - emergency/nonemergency

This means we can provide you with a detailed granular analysis of the historical call demand.

The results you can expect are improved placement of resources to meet future demand. Your response time performance will improve and this can form the basis for further demand modeling.